In the app
Open Bokk GP, go to Settings → Delete account, and confirm. If you signed in with Apple, you may be asked to confirm with Apple again before the deletion completes — this is a security check, not an extra step we add.
Delete some data without deleting your account
You don't have to delete your whole account to remove specific data:
- Saved routes and alerts — go to Settings → Delete my alerts, or tap the trash icon on the Saved routes screen, to remove all of them at once. This works whether you're signed in or not.
- A single saved route — on the Saved routes screen, swipe it away or tap its trash icon.
- A trip you posted (GPs) — open the trip from My dashboard and choose Delete. This removes the trip and its photos; the rest of your account is untouched.
- A GP you've blocked — go to Settings → Blocked GPs and tap Unblock.
What gets deleted
- Your profile (for a GP: business name, bio, languages, cities, WhatsApp/phone number, and photo)
- All your trip listings and their photos
- Your saved routes and blocked-GP list, if you'd signed in to sync them
- Your sign-in record itself
This is permanent and can't be undone.
What may be kept, and why
Reports you filed, or reports filed about your account, are kept even after deletion — we need that history to keep Bokk GP safe from repeat abuse. If you saved routes before ever signing in, that data lives only on your device under a local, anonymous id — deleting your account doesn't reach it; uninstalling the app or clearing its data does.
- Trips
- Deleted 12 months after the trip is completed, or when you delete the trip or your account
- Saved routes and alerts (not signed in)
- Deleted after 12 months without activity, or when you delete them
- Reports
- 3 years, even after an account is deleted, to protect against repeat abuse
- Abuse-prevention counters
- 7 days, and deleted when you delete your account
- Crash reports
- Up to 90 days, as set by Crashlytics
- Usage analytics
- Up to 14 months
This is a summary — see Privacy Policy, §8 for the complete data retention table.
No longer have the app?
Email us and we'll process your deletion request manually.
Please include the name or WhatsApp number on your GP profile (or the email you signed in with) so we can find and remove the right account. We reply within 48 hours.